The massive frustrations of Covid

For reasons that are totally understandable, Covid and the scarecity of staff are more often than not the reasons why it is almost impossible to get through to any business/company/bank/etc when there is something urgent to get fixed or sorted out. But waiting one and a half hours to get through when there is a serious worry about fraudulent scamming activity and then once through to be cut off!!!! I won't mention the particular company involved but it has to be one of a million cases a day in this country and other nations where the long long wait to get something sorted out raises stress levels to Everest height. This is one of the many negative impacts of the pandemic. With so many key workers working from home they are inundated with calls and can't cope. How many thousands of people must have slammed the phone down in frustration and anger as they fail totally to get the answer they need to resolve a particular crisis. Fraud and scams are so prevalent that anyone with any common sense would be wary about trying to do anything over the phone or indeed Online that relates to transferring sums of money. But sometimes it has to be done. And that's when the nightmare starts. An hour and a half waiting for that voice that actually says "hello can I help you", rather than "sorry for the delay but we are short of staff because of Covid". I fear it is only going to get worse as the number of Omicron victims accelerates over the next few weeks and people are forced to self-isolate. The one and a half hours delay will become two hours and then three hours. Who is going to wait that long before bursting a blood vessel?